Tuban, East Java – The Communication, Informatics, Statistics, and Encryption Office (Diskominfo-SP) of Tuban Regency continues to enhance its strategic role in disseminating regional development information, particularly through its public complaint and information disclosure channels.
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| Source: suarajatimpost |
Under the direction of Tuban Regent Aditya Halindra Faridzky, Diskominfo-SP has been tasked as the frontline agency for public information management. The office has optimized the National Public Service Complaint Management System (SP4N Lapor) as the primary digital channel for community grievances and aspirations.
"SP4N Lapor serves as a communication bridge between residents and local government, enabling fast, transparent, and accountable reporting," said Diskominfo-SP Head Arif Handoyo.
The regency government has welcomed growing public participation in using the platform. In 2024, the system received 589 reports – surpassing its 100-report target – while January-April 2025 saw 424 complaints filed.
"These numbers demonstrate increasing public trust in SP4N Lapor as a responsive and reliable official channel," noted Rita Zahara Afrianti, Head of Public Communication and Information.
The office guarantees:
- 24-hour maximum response time by administrators
- Direct escalation to relevant regional apparatus organizations (OPD)
- Follow-up reports to complainants for transparency
Residents can access SP4N Lapor via:
- Official website lapor.go.id
- Mobile application
- Diskominfo-SP Tuban's Instagram
- WhatsApp at 0851-6142-9771
The regency government hopes the platform will facilitate easier public feedback and foster active community participation in regional development oversight.